About Us
H.O.M.E (Household Operations and Management E-System) was developed by seasoned Estate Directors to provide high profile clientele with an all-inclusive operating system. H.O.M.E. is a one stop shop to streamlining all household operations and services, providing contactless in-house staff training tools and guidelines. It is fully customizable and allows for in depth personalized on-site staff training and management. As former Estate Directors, we enjoy nothing more than setting up fully comprehensive household manuals ensuring the seamless running of the estate and our clients lives. Structure and clear direction ensures that all staff are at ease and fully informed as to the duties and expectations of their role. We understand how important it is to proactively maintain all household systems to avoid disruption in service flow for our clients and we want to set everyone up for success!
Fully Comprehensive, Bespoke Household Manuals
Estate – Household Standards, Employee Expectations, Etiquette and Protocol, Security and Safety procedures.
Staff – Job Descriptions, Schedules and Zone Allocations
Calendars – Household Operational and Maintenance Schedules, Vehicle Maintenance, Client Movements/Travel
Household Operations - Household Systems, Account Information, Family Information, Annual Operations Budget, Contact Lists
AV Instructions - this will include SmartHome trouble shooting and equip staff in trouble shooting and resolution of issues.
Housekeeping - Procedures and Standards, including Laundry Care, Food and Beverage Service, Maintenance and care of specialized materials and suffices, selection of proper cleaning products.
Inventories – Artwork, Antiques/Home Décor, Furnishings, Jewelry/Accessories, Clothing, Dinnerware, Appliances/Warranty Information, Vehicle Information, Wine Cellar, Gifts.
Household Check Lists – Property Checks, Housekeeping Guide and Standards, Routine Tasks Lists
Exterior Services - Pool, Sprinklers, Gate, Garage, Lighting etc.